Blog
Why is big data never there when you actually need it?
Earlier this summer I cycled from London to Paris to raise money for charity. Sadly, one of my dearest friends ...
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Viewpoint: The Importance of Confidence Scores
How confident are you about your modeled data? If you reply honestly, the answer to the question is likely to ...
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The Exciting Opportunity of Telematics
A new report by BIS Research reveals that the number of telematic boxes installed in cars globally will reach 169 ...
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Smart Meter Data Set To Revolutionise Utilities CX
According to a new market report available on MMRSE The Global Data Monetisation market is set to grow by over ...
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Insurers advised to KISS customers
Research from the University of Nottingham has revealed that insurance policies are too complex for 80 per cent of customers ...
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Do consumers want a relationship with their utility providers? The jury is out.
When you think about the sectors that consumers are most fond of, utilities languish somewhere near the bottom of the ...
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Why positive reviews aren’t always a good thing
Clearly a glowing review from one of your customers is the holy grail, right? Wrong! New research due to be ...
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The experience of the brand, before the brand, is the brand
However, research by Google reveals that the customer journey is changing. The path to purpose is becoming increasingly well-trodden.Customers are ...
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Why customer experience matters
A new study by Ipsos of 8,000 customers from UK, US, France and Germany reveals that customer experience is the ...
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