Big Data

Why is big data never there when you actually need it?

Earlier this summer I cycled from London to Paris to raise money for charity. Sadly, one of my dearest friends ...
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Viewpoint: The Importance of Confidence Scores

How confident are you about your modeled data? If you reply honestly, the answer to the question is likely to ...
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The Exciting Opportunity of Telematics

A new report by BIS Research reveals that the number of telematic boxes installed in cars globally will reach 169 ...
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Smart Meter Data Set To Revolutionise Utilities CX

According to a new market report available on MMRSE The Global Data Monetisation market is set to grow by over ...
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Insurance Customers

Insurers advised to KISS customers

Research from the University of Nottingham has revealed that insurance policies are too complex for 80 per cent of customers ...
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Customer Relationship

Do consumers want a relationship with their utility providers? The jury is out.

When you think about the sectors that consumers are most fond of, utilities languish somewhere near the bottom of the ...
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Customer Review

Why positive reviews aren’t always a good thing

Clearly a glowing review from one of your customers is the holy grail, right? Wrong! New research due to be ...
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Experience of the brand

The experience of the brand, before the brand, is the brand

However, research by Google reveals that the customer journey is changing. The path to purpose is becoming increasingly well-trodden.Customers are ...
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Customer Experience

Why customer experience matters

A new study by Ipsos of 8,000 customers from UK, US, France and Germany reveals that customer experience is the ...
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